Personalization Service Fee (For 1 Item).

Orders can be cancelled or modified within 12 hours after being placed.

We process orders on business days which are Monday through Friday

– Processing Time: 1- 3 days*

– We use flat shipping rate of:

• Standard Delivery: 7 - 10 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.
• Ground Delivery: 3 - 5 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.
• Fast Delivery: 1-3 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.

Shipping Insurance fee (optional): 3.95 USD 
This is an optional cost. However, ceramic ornaments are fragile products, so this fee will help us ensure that your order is protected from potential damage or breakage.

(*This doesn’t include our 2-7 day processing time)

• For more detailed information and instructions, please visit our Refund Policy.

If you're not 100% satisfied, let us know and we'll make it right.

• Deadlooks products come with ONE MONTH- GUARANTEE, counting on the time when tracking shows delivered.
•  We offer a 100% refund or a replacement (upon providing photos) if our products fail to meet your expectations for any reason.

For more detailed information and instructions, please visit our Refund & Replacement Policy.